Which locations do you ship to?
We ship products to almost all the locations in the country. We use services of some of the leading courier companies in India.
How much time does it take to receive an order?
We aim at delivering the products as fast as we can. We dispatch all orders within 48 hours of payment, Monday to Friday. It generally takes 5-7 working days to fulfill the delivery after the dispatch. However, due to unforeseen circumstances like bad weather, heavy rains, flight delays, improper logistics infrastructure etc. the delivery might take longer.
How do I know the status of my order?
You can access the latest status of our order through the‘ Order History’ tab on your account page on the online store page.
My order has been shipped. How do I track the shipment?
Once the order is shipped, we will send you an email with the details of the courier company and the tracking number. You can track the status of the order with these details.
My order is shown to be shipped through multiple shipments. Why is that?
Yes, it is possible and is perfectly normal. We may store different products in your order at our different locations and may ship these through different shipments. You will be advised through email as various products in your order are shipped.
Are there any shipping charges applicable to my order?
The shipping charges would be applicable as per the shipment weight and dimensions. You can check the exact amount of applicable charges at the checkout page. Or write to us at customercare@aromamagic.com
International shipping policy:-
Q- How long do I wait for order confirmation?
International orders are processed within 1 business day (excluding Sundays & Public Holidays). You can expect the order confirmation email within 24 hours of placing the order.
Q- Do I have to sign to receive the package?
Yes, you will have to sign for the package upon delivery. In your absence, you can have a family member, colleague, neighbour, or someone else sign for the package. In this case, Blossom Kochhar Beauty Products Private Limited will not be responsible for your goods post-delivery.
Q- How long does the delivery take?
Your order should arrive within 7-10 business days. However, there may be unexpected delays due to bad weather or logistical challenges. In case of such delays, we will keep you informed.
Q- At what time can I expect the delivery of my order?
Your order will be delivered between 10:00 AM - 5:30 PM from Monday to Saturday (except on public holidays).
Q- Are there any shipping charges?
Yes, international shipping charges will be applicable as per the actual weight or dimensional weight of your shipment.
You can check the exact amount of applicable charges at the checkout page. Or write to us at customercare@aromamagic.com with your shipping address and contact details to get an estimated shipping cost.
Q- Do I have to pay import duty?
You may have to pay Import Duty/ Customs Duty Charge/ VAT/ Other applicable government taxes when you receive your order, depending on the shipment and its value. These charges are not included in the shipping charges mentioned in the total order value.
You can check the tentative charges to be paid here. The exact amount of these charges will be shared by the logistics service provider at the time of delivery.
Blossom Kochhar Beauty Products Private Limited is not liable to pay them under any circumstances. In the event that the consignee refuses to pay the customs charges, we will deduct complete shipping and return duty charges from the consignee's order value while processing the refund.
For further information or queries, please Call/WhatsApp at (+91) 9870282778 or write to us at customercare@aromamagic.com with your shipping address and contact details.
Q- Do Offers & Promotions applicable on International Orders?
- Coupons and discounts are applicable only on domestic orders unless specified or mentioned on promotional creatives or T&C Page.
- Shipping charges are applicable on actual worldwide based on weight and dimensions of your package unless specified or mentioned on promotional creatives or T&C Page.
- For further inquiries on international orders kindly write to us at customercare@aromamagic.com, we will respond within 48-72 working hours.